Financial Aid Counselor

Position Description

Working within federal, state, and institutional policies and regulations, the Financial Aid Counselor provides financial aid information and counseling services to students and families.

  • Counsels and advises students about financial aid eligibility, application procedures, aid programs, aid eligibility, packaging policies, costs, billing process, indebtedness, money management and financial planning. Also provides general information via e-mail, phone, and personal contact.
  • Answers inquiries to financial aid email account including basic inquires and serves as backup to incoming calls and front desk reception duties.
  • Modifies financial aid packages based on changes in enrollment level, budget adjustments, additional aid, etc. and communicates changes in eligibility to students.
  • Work with Director to certify, originate and disburse federal, private, and institutional student and parent loans.
  • Assists in oversight of document imaging process, writes procedures, and trains staff.
  • Oversees customer service functions of the office to ensure that the high expectations of students, parents, and the Livingstone College community are met.
  • Keeps Director of Financial Aid informed of issues and concerns raised by inquiries; identifies and recommends changes in processes to better expedite financial aid process (both general and student specific).
  • Performs other duties as assigned which support the purpose and initiatives of the Financial Aid Office and the College.
  • Runs disbursement functions in PowerFAIDS and sends disbursement files to Student Accounts for posting.

Qualifications

  • Some levels of undergraduates study.
  • Bachelor’s degree preferred.
  • 1 year financial aid experience.
  • Knowledge and understanding of federal and state rules and regulations related to financial aid administration; experience working with PowerFAIDS, Jenzabar, COD, EDConnect and document imaging a plus.
  • Experience providing exemplary customer service in a fast-paced, deadline-driven environment with a primary focus on communication and counseling skills, problem-solving abilities and attention to detail.

Knowledge, Skill and Abilities:

  • Excellent communication and counseling skills (verbal, written, and presentation).
  • Detail oriented and ability to organize and manage multiple projects while working in a high-pressure office during peak business times of the year.
  • Technological competence including experience working with Microsoft Office (Word, Excel, and Access), financial aid management systems, websites, etc.
  • Patience, high energy, enthusiasm for helping others.
  • Ability to maintain a high level of confidentiality.
  • Ability to work independently and interdependently.
  • Team Player.
  • Commitment to business and finance functions, enrollment team and overall goals of Livingstone College.

Working Environment: Fast-paced office environment.

Work Schedule: Full Year. Shift: Monday – Friday, 8:00 A.M. to 5:00 P.M.; Flexible as needed during peak seasons.

Other Information

Livingstone College is a private, four year liberal arts institution founded in 1879 by the African Methodist Episcopal Zion Church. Secured by a strong commitment to quality instruction, the College offers excellent liberal arts and religious education programs for students designed to develop their potential for leadership and service to a global community.

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